How to Choose a Small Business VoIP Phone Service?

Juliet D'cruz

Updated on:

The VoIP revolution is here. The voice-over internet protocol phone service has changed how people do business. It’s especially useful for small businesses that can’t afford to pay expensive toll-free or local calling rates. Fortunately, there are several affordable and user-friendly options available that can help your own small business stay connected without breaking the bank. Here are a few factors you should consider when choosing a business VoIP phone service, such as the one found at

What is VoIP?

In its simplest form, VoIP is the transmission of voice using the internet. In practice, however, it’s a more advanced technology that includes many components to make it more reliable and secure than traditional phone systems. The most important aspect of a VoIP system is the VoIP phone. The phone itself is digital, like your computer. It’s capable of both sending and receiving calls over the internet. Compared to analog phone systems, you can use a VoIP phone anywhere there is an internet connection. You can even use it while traveling, as long as a mobile data signal is nearby. The VoIP technology used to connect your phone to the internet varies depending on the provider. In general, though, you’ll be able to use your usual phone number, making it possible to connect to your existing customers.

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How to Choose a Small Business VoIP Phone Service?

Now that you know a little more about VoIP, it’s time to start shopping for the perfect business VoIP phone service. Here are a few factors you should keep in mind:

Consider the features you need

You’ll want to look into the features that are important to your business’s success. For example, are you looking for a service that allows you to offer allotments, direct inward dialing, or long-distance calling? If you plan to offer international numbers, look into whether the service you’re considering supports SIP trunking or a protocol for inter-company calling. While these features aren’t necessary, they can make your life easier and improve your bottom line.

Network quality

The network quality of a VoIP service determines how clear the call will sound. A high-quality network may have only five or six people who can pick up your call. This may be enough for a basic phone call, but for a conference call of more than five people, you may want to invest in a larger-capacity network. Ideally, you want a VoIP phone service that offers high-quality voice calls, as well as bandwidth to support video calls and high-speed data transfers.

Third-party integrations

Many business VoIP phone services offer a variety of third-party integrations. These integrations allow you to integrate your phone service with other tools you may already have. For example, if you use Salesforce, you can integrate your phone service with Salesforce. This allows you to access Salesforce from your desk phone and have the same access from your mobile devices. Third-party integrations can also improve your workflow, allowing you to manage your business from your desk phone. Some VoIP phone services allow you to manage your entire business from a single phone, managing all your calls and tools from one centralized location.

Don’t overlook the price factor.

You may be tempted to choose the cheapest phone service, but you should also consider how much you’re paying per month. Even if the cheapest service you find is an affordable option, you may end up paying more in the long run. You don’t want to choose a low-cost service that offers a lower monthly price but then charges you a higher per-minute rate. Keep in mind that the cost of new phone service can add up quickly. Since a new phone service may be required every few years as your business grows, the cost of upgrading or replacing your phone service can be significant.

Collaboration features

Collaboration features allow you to connect with other tools in your office, including Outlook, Salesforce, and Gmail. For example, Salesforce integrates with most business VoIP phone services, allowing you to send and receive calls from the tools you already use. Collaboration tools can also reduce the time it takes to do everyday business tasks. For example, if you use an online calendar, you can use a business VoIP phone service to call your meeting participants. You can also use a business VoIP phone service to manage your team.

Ensure their security is topnotch

All businesses need to stay on top of security threats, and a business VoIP phone service is no exception. Ideally, choose a business VoIP phone service that offers enterprise-grade security. This includes industry-standard encryption and a broad range of security controls.

A business VoIP phone service can be an affordable and effective way of staying connected with your team and clients. However, you need to ensure that the service you choose offers high-quality network connections, strong security, and third-party integrations that allow you to collaborate with other tools.

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