Outbound sales to prospects, also known as outbound sales, is an ongoing process of contacting prospects using different media and tools. How to find customers? Typically, sales reps use multiple channels to build a list of potential customers and communicate with them via phone, email, or social media.
Outbound sales is a tough job because it takes a lot of persuasion to convert a prospect into a customer. However, these are still effective ways to attract and talk to more customers. In fact, 9% of outgoing calls result in a conversation with a potential customer. Likewise, when targeting a large audience, the success rate of an outbound lead generation and sales strategy can be low. However, an active approach allows you to fine-tune this process better.
How lead generation has evolved with digital transformation?
First, it’s critical to understand that today’s lead generation process is nothing like it was 40, 30, or even 20 years ago. With the rise of the internet, the way brands reach potential customers has changed dramatically.
Here we outline some of the developments related to digital transformation that has impacted this aspect of marketing. It is worth familiarizing yourself with these changes so that you can adjust your strategy, if necessary, and take advantage of these opportunities.
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Information overload and inattention. With the proliferation of online channels, consumers are now full of information. They need to learn how to customize certain posts and set high standards for the content they need. Therefore, brands need to work harder to eliminate distractions and focus. Now, a strong lead-building strategy is crucial.
The change from “find” to “be found”. Due to the abundance of information out there, today’s buyers are quite direct. They do their own research and actively search for brands that appeal to them. Whereas in the past, companies spent much of their time searching and “finding” potential customers, today companies invest in tactics that position them to “be found” by consumers organically.
The emergence of new channels. In the past, companies were limited to local lead generation strategies (which we’ll get to later). Today, thanks to digital transformation, businesses can use everything from blogs and Facebook posts to SEO and pay-per-click (PPC) advertising to grab attention.
access data. With analytics, we can now closely monitor user behavior and measure the impact of marketing campaigns. The insights gained from the data give us valuable insights into potential customers and the types of messages they are most responsive to. As a result, lead generation strategies can be less generic, more personal, less based on intuition, and more on hard facts.
Pay more attention to interpersonal relationships. Lead generation used to be just to generate interest in order to finally close a sale. Now, customers expect to interact with brands. They want two-way communication and meaningful interactions across multiple touchpoints. Now, lead generation is more about building long-term relationships with prospects than anything else.
Lead Generation Methods: Inbound Marketing vs Outbound Marketing
When developing a lead generation strategy, one of the first decisions you need to make is whether to rely on an inbound or outbound lead generation service and marketing strategy or a combination of the two.
Inbound Marketing Explained
The goal of generating leads through inbound marketing is to be discovered. Inbound marketing is the process by which companies organically attract potential customers by offering them something they are actively looking for, such as something useful or educational. Organizations attract attention this way, and prospects are the ones who open the lines of communication. Examples: blog posts, organic social media posts, podcasts, email subscriptions, optimized content, YouTube videos.
Outbound Marketing Explained
Unlike inbound marketing, outbound marketing efforts focus on messaging to find potential customers, no matter where they are. In this case, the organization buys or gets attention, and it is the company that initiates the communication, not the prospect.
Example: Cold calling, needing to call a prospect you haven’t contacted before, is a key example of outbound marketing and used to be a popular tactic. Since this method is based on contact with cold cues (more on that below), it has lost most of its effectiveness today. This means that if you’re going to use this technique, it’s crucial that you master the art of cold calling first.
Difference Between Outbound and Inbound Sales Prospecting
Businesses cannot rely solely on outbound sales from customers. They need a lead generation machine so that prospects can easily reach them, fill out a contact form or start a chat. This is called an “incoming sale”. Instead of your sales team calling and emailing, your prospects show interest in your product or service and say they’re willing to buy.
This is just a summary of upcoming sales. To better understand this concept, let’s compare inbound and outbound sales and find out their three main differences.
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