Any organization needs effective internal communication, but doing so may be difficult, particularly in a remote or hybrid work environment.
How might artificial intelligence (AI) be used to improve internal communication tactics and encourage employee cooperation, engagement, and productivity?
AI is becoming more prominent in a variety of global businesses as the digital era progresses. This technology is fundamentally altering how workers connect with one another and interact inside organizations.
According to a quote from Bill Gates, “The advancement of technology is based on making it fit in so that you don’t really even notice it, so it’s part of everyday life.”
Understanding the unexpected advantages and difficulties AI might provide for your company is crucial if you want to succeed as an internal communications specialist.
We will explore the less well-known uses of AI in internal communications in this post, providing special insights, approaches, and advice for maximizing the potential of this technology.
No more profile blanks
Isla Sibanda, owner of Privacy Australia states:
“It’s possible to get the bare minimum to “tick the box” if they are required to fill up skill profiles for their evaluation.
However, with only a few pieces of information about each employee and a large number of workers, we can utilize AI to forecast their knowledge and skill levels.
This implies that rather than asking people to “tell us what they know,” we may ask closed, but intelligent, questions such as, “Do you know project management?”
No more noise
Employees must discover the appropriate groups, those groups must be active enough to hold their attention, and they must see the appropriate update at the appropriate moment for current social techniques of linking staff to one another via groups and communities, etc.
Using matching algorithms and AI, we can ‘create serendipity’ between the appropriate personnel at the right moment.
This guarantees that every dialogue resolves a business issue and lowers the administrative burden of managing groups and content by promoting, pruning, and curating them.
Social stigma is gone
Percy Grunwald, founder of Compare Banks tells us:
“Employees may communicate on a business issue just as easily as they can post images of their kittens thanks to the usage of social networks and forums. Due to this, it may be difficult to convince top executives to utilize or embrace social media.
There is less need for social sharing and a sharper emphasis on work results for each interaction thanks to the increased relevance of an AI-powered platform. The existence of work-related information may also be shown by the use of tools like sentiment analysis and NLP.”
Dialogue on employee well-being
Monitoring employee stress and health may be beneficial if AI’s goal is to support human interaction rather than replace it.
Conversational AI chatbots may be used by HR departments to provide solutions for managing stress, workplace conflict, and mental health as well as assistance for employee welfare.
With chatbots, staff members may raise a hand to request assistance and locate the necessary resources on their own. Although businesses make every attempt to de-stigmatize mental illness, some workers can feel awkward talking to a coworker about personal issues.
AI chatbots may help workers cope with stress earlier and better express their needs to their bosses, enabling them to do so while maintaining their anonymity.
Chatbots may be used to provide early interventions that include tools for resolving workplace disputes as well as advice on how to manage stress and disconnect.
HR may be alerted if a worker needs further assistance so that aid can be offered. The interaction between AI and humans enables HR to assist the greatest number of people while allocating special care to those who need it.
Chatbots will be able to exhibit much more sophisticated and human features in the future, including compassion and sympathy.
It will seem like texting with a therapist as AI helpers grow more communicative. Everything is simpler when workers have the means to handle stress or strain at work.
Create gatherings that all participants may “attend”
Meetings both increase and decrease productivity. Many businesses use the maxim “less is more” when it comes to meetings and urge staff members to decline invitations to unimportant gatherings in order to make more time for intense issues.
However, there are occasions when important details are disclosed or an intriguing issue is brought up without you being there to hear it. Meetings may be transformed by AI, giving participants back their time while expediting the dissemination of knowledge.
For instance, taking notes at a meeting requires someone to divert their attention from the current agenda.
The meeting minutes must then typically be circulated by the same individual, who condenses them and makes them readable for an audience that prefers to scan rather than read.
And sometimes, despite your best efforts, you manage to overlook an important detail or fail to properly express the concepts that are being exchanged. Employees will be able to record, translate, and share meeting notes at the push of a button thanks to artificial intelligence.
The capacity of AI to prioritize information will improve with time, making it simpler to distribute meeting notes while maintaining alignment.
Your staff won’t have to spend the next 15 minutes looking through everyone’s work schedule since a virtual assistant can send out a follow-up invitation and discover a time that works for everyone.
AI may modify communication to suit each person’s requirements
Marie Littlewood, director at NSI tells us: “Insights on an employee’s engagement habits and communication preferences may be gained using machine learning algorithms.
Using this information, communications may be tailored to be given to workers via their preferred channels and tailored to their interests. This degree of personalization encourages a feeling of belonging inside the company and creates a more engaged staff.”
The transformative impact of AI isn’t limited to internal communications alone; it also extends to external customer interactions. AI in Contact Centers is revolutionizing how businesses handle customer inquiries and support. These AI systems can analyze customer data to understand individual preferences and tailor interactions accordingly. This not only enhances customer satisfaction but also improves efficiency and productivity within the contact center, ultimately benefiting both employees and customers alike.
